November 12, 2021 13:10
EVV News,
Press Releases
Media Release
For more information contact:
Leslie Fella
Evansville Regional Airport
Ph: 821.421.4413
Email: [email protected]
FOR IMMEDIATE RELEASE
Nov. 12, 2021
EVANSVILLE, Ind. – Evansville Regional Airport (EVV) received two national awards for excellence in marketing, communications and customer service during Airports Council International-North America's (ACI-NA) 2021 Excellence in Marketing, Communications and Customer Experience Conference in Reno, NV., held on November 7, 2021.
EVV took top honors, winning first place in Customer Experience Programs – Small Airport for its EVV Star Employee Recognition Program. The multi-faceted program, still in its first year, was designed to reward and recognize employees whose service to customers and contributions to the airport have gone above and beyond the call of duty. In addition to improving customer service, the program has increased employee engagement and morale. Finalists for the small airports category included Asheville Regional Airport, Dane County Regional Airport and Tulsa International Airport.
EVV was also named a finalist in the Social Media Campaigns category, along with Miami International Airport, Dane County Regional Airport and Philadelphia International Airport (category winner). EVV’s Annual Festival of Trees was the basis of the award-winning submission that scored a social media finalist award.
"Evansville Regional Airport is honored to be recognized by ACI-NA and our industry peers for our outstanding achievements in customer experience and marketing," said Nate Hahn, EVV Executive Director. "These accolades are incredibly special as they are centered on people. Our employees strive to provide world-class service, and our marketing efforts embody hard work, dedication and strong community collaborations, and it is gratifying to be nationally recognized.”
EVV’s winning submissions were chosen from more than 300 entries in 19 categories submitted by airports of all sizes throughout the U.S. and Canada. A panel of more than 30 marketing and communications professionals judged the entries. The prestigious awards contest recognizes the quality of work, abundance of talent and creativity within the airport industry’s marketing and communications field. ACI-NA awards are considered the highest marketing achievements an airport can receive in the industry.
ACI-NA represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. Its mission is to advocate policies and provide services that strengthen the ability of commercial airports to serve their passengers, customers and communities.
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About Evansville Regional Airport
Evansville Regional Airport offers competitive-priced connectivity to hundreds of domestic and international destinations with frequent daily flights to five top-rated, major hub cities - Atlanta, Charlotte, Chicago, Dallas and Detroit, as well as low-cost, nonstop flights to Destin and Orlando, Florida. EVV is an easy, affordable and welcoming gateway to and from southwest Indiana, western Kentucky and southeast Illinois. flyevv.com facebook.com/EVVairport twitter.com/FlyEVV
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