March 14, 2025 14:30
EVV News,
Press Releases
FORT WORTH, TEXAS – American Airlines is celebrating another customer service victory in Evansville, Indiana this week as the airline announced its Evansville Regional Airport (EVV) team is among the top domestic airports to be honored for outstanding customer experience during the last quarter of 2024. The program, called the Customer Cup, recognizes winners across the airline each quarter.
The Customer Cup award honors airport teams for their performance in serving customers at the airport across primary customer touch points like on-time performance and customer feedback. Evansville, which is operated by Envoy Air, a wholly owned subsidiary of American Airlines Group, was awarded the Customer Cup for the second time in 2024.
“The American Airlines Customer Cup program recognizes the best performing airports across American’s global network,” said Envoy Senior Vice President, Customer Services, John Jaynes. “We’re pleased to recognize team EVV for their achievements in the fourth quarter of 2024. This win wouldn’t be possible without a continued strong partnership between the Envoy team, Evansville Regional Airport and our airport colleagues, such as those at the TSA. This is another great win for customers who travel on American at EVV.”
A Customer Cup celebration took place on Monday at Evansville Regional Airport to recognize the team.
About American Airlines Group
As a leading global airline, American Airlines offers thousands of flights per day to more than 350 destinations in more than 60 countries. The airline is a founding member of the oneworld® alliance, whose members serve more than 900 destinations around the globe. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Learn more about what’s happening at American by visiting news.aa.com and connect with American @AmericanAir and at Facebook.com/AmericanAirlines. To Care for People on Life’s Journey®.
About Envoy Air
Envoy Air Inc, a wholly-owned subsidiary of American Airlines Group, operates more than 130 Embraer E-Jet aircraft on 700 daily flights to over 160 destinations throughout the United States, Canada, Mexico, the Bahamas and Caribbean.
More than 20,000 Envoy employees operate regional flights for American Airlines under the American Eagle brand, and provide ground handling services for many American Airlines and American Eagle branded flights at more than 115 airport locations across North America and the Caribbean. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas-Fort Worth, Chicago, and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy @EnvoyAirCareers on Instagram, Facebook, LinkedIn and X.
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