Team recognized for providing outstanding service during the first quarter

June 27, 2024 13:40

EVV News, Press Releases

FORT WORTH – American Airlines will celebrate a customer service victory in Evansville, Indiana, Thursday, June 27, 2024, as the airline announced that Evansville Regional Airport (EVV) is among the top domestic airports to be honored for outstanding customer experience during the first quarter of 2024. The program is called the Customer Cup, the winners of which are recognized each quarter.

The Customer Cup award recognizes airport teams for their performance in serving customers at the airport across primary customer touch points like on-time performance and customer feedback. Evansville, which is operated by Envoy Air, a wholly owned subsidiary of American Airlines Group, was awarded the Customer Cup again this year after recently winning in the third quarter of 2023.

“Since 2008, American’s Customer Cup program has recognized top-performing airports across the world,” said Envoy Air Senior Vice President, Customer Services, John Jaynes. “To win a Cup, stations must demonstrate excellence in safety, operational performance and customer satisfaction. This win would not be possible without strong collaboration between team Envoy and Evansville Regional Airport. Please join me in congratulating team EVV on another Cup win.”

A Customer Cup celebration is planned for Thursday, June 27, 2024, at 2 p.m. CDT at Evansville Regional Airport to recognize the team.

About American Airlines Group
To Care for People on Life's Journey®. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Learn more about what's happening at American by visiting and connect with American @AmericanAir and at

About Envoy Air

Envoy Air Inc, a wholly-owned subsidiary of American Airlines Group, operates more than 130 Embraer E-Jet aircraft on 700 daily flights to over 160 destinations throughout the United States, Canada, Mexico, the Bahamas and Caribbean.

More than 20,000 Envoy employees operate regional flights for American Airlines under the American Eagle brand, and provide ground handling services for many American Airlines and American Eagle branded flights at more than 115 airport locations across North America and the Caribbean. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas-Fort Worth, Chicago, and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy @EnvoyAirCareers on Instagram, Facebook, LinkedIn and X.


Media Contact:
[email protected]

About Evansville Regional Airport
Evansville Regional Airport offers worldwide connectivity to hundreds of domestic and international destinations with frequent daily flights to top-rated, major hub cities and low-cost, nonstop flights to the region’s most popular Florida vacation destinations. Served by Allegiant, American Airlines, Breeze Airways and Delta Air Lines, EVV is a convenient and welcoming gateway to and from southwestern Indiana, western Kentucky and southeastern Illinois.

Media Contact:
Leslie Fella
Evansville Regional Airport (EVV)
(812) 421-4413
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