Team recognized for providing exceptional service in the second quarter

September 20, 2023 07:58

EVV News, Press Releases

Press Release
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Wednesday, September 20

FORT WORTH – American Airlines will celebrate a customer service victory in Evansville, Indiana, Wednesday as the airline announced that Evansville Regional Airport (EVV) is among the top domestic airports to be honored for outstanding customer experience during the second quarter of 2023. The program is called the Customer Cup, the winners of which are recognized each quarter.

The Customer Cup award recognizes airport teams for their performance in serving customers at the airport across primary customer touch points like on-time performance and customer feedback. Evansville, which is operated by Envoy Air, a wholly owned subsidiary of American Airlines Group, was awarded the Customer Cup for exceeding performance goals in each category.

“American’s Customer Cup program recognizes some of the best-performing airports across the whole system,” said Envoy Air Senior Vice President, Customer Services, John Jaynes. Envoy provides ground handling services at EVV for all American Airlines and American Eagle-operated flights. “This win would not be possible without strong collaboration between team Envoy and Evansville Regional Airport. Please join me in congratulating team EVV on their second Cup win.”

A Customer Cup celebration is planned for Wednesday, Sept. 20, 2023 at 1 p.m. CDT at Evansville Regional Airport to recognize the team.


About American Airlines Group
To Care for People on Life's Journey®. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Learn more about what's happening at American by visiting and connect with American on X (formerly Twitter) @AmericanAir and at

About Envoy Air
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, operates more than 130 Embraer aircraft on 700 daily flights to over 160 destinations throughout the United States, Canada, Mexico, the Bahamas and Caribbean. The company’s 19,400 employees provide regional flight service to American Airlines under the American Eagle brand, and ground handling services for many American Airlines Group flights at more than 115 airport locations across North America and the Caribbean. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy @EnvoyAirCareers on Instagram, Facebook, LinkedIn and X (formerly Twitter).


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